Return Policy | DRM and Company

General Return Policy

We want you to be completely satisfied with your purchase from DRM and Company. If you're not satisfied, we're here to help.

Eligibility for Returns

Items must be returned within 30 days of the original purchase date
Products must be in original condition, unused, and in their original packaging
A valid proof of purchase (receipt or order number) is required
Certain products may be marked as non-returnable at the time of purchase

Important Note:

Custom-made, personalized, or digital products may not be eligible for return unless defective. Please contact our customer service for specific information about these items.

Return Process

Step 1: Request a Return

Contact our customer service team at returns@drmandcompany.com or call us at 1-800-DRM-CO to initiate your return. Please have your order number ready.

Step 2: Package Your Item

Securely package the item in its original packaging with all accessories and documentation included.

Step 3: Ship Your Return

We will provide you with a return shipping label and instructions. Returns must be shipped within 7 days of return authorization.

Step 4: Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days.

Refund Information

Refunds will be issued to the original payment method
Shipping charges are non-refundable unless the return is due to our error
Restocking fees may apply to certain items (typically 15%)
International returns may be subject to additional fees

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@drmandcompany.com. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

We are happy to exchange items for a different size, color, or model, subject to availability. Please follow the standard return process and indicate that you would like an exchange. Additional charges may apply if the exchange item is of higher value.

Store Credit Option

If preferred, we can issue store credit for the value of your return, which never expires and can be used for future purchases.

Special Circumstances

Late or Missing Refunds

If you haven't received your refund within 10 business days, first check with your bank or credit card company. If the issue persists, contact us.

Sale Items

Only regular priced items may be refunded. Sale items are only eligible for store credit.

Gift Returns

Gift purchases may be returned for store credit. The credit will be issued to the original purchaser.

Contact Us

If you have any questions about our return policy, please don't hesitate to contact us:

Email: returns@drmandcompany.com
Phone: 1-800-DRM-CO (Mon-Fri, 9am-5pm EST)
Mail: DRM and Company Returns, 123 Business Ave, Suite 100, New York, NY 10001

Last Updated: January 1, 2023

Return & Refund Policy